# Resumé

Coming up to 10 years experience in Service Delivery, for the last 3 Years and 9 Months I have lived and breathed ServiceNow. I am passionate about getting the most out of your investment, and building new and innovative applications on the platform.

Below is a (fairly) up-to-date list of my certifications and experience, but for the Real Live Deal please see my:

# Certifications

ServiceNow Certified System Administrator

Attained April 2016, current (New York) Delta

ServiceNow Certified Application Developer

Attained July 2019, current (New York) Delta

ServiceNow Micro-Certificates:

  • Performance Analytics (Jul 2019)
  • Platform Subscription Model (Apr 2019)
  • Configuring the CMDB (Jan 2020)
  • CMDB Health (Jan 2020)
  • Automated Test Framework (Jan 2020)
  • Flow Designer (Jan 2020)
  • IntegrationHub (Jan 2020)
  • Performance Analytics (Jan 2020)
  • Predictive Intelligence (Jan 2020)
  • Virtual Agent (Jan 2020)

ITIL Foundations v3 (May 2015)

# Experience

ServiceNow Technical Lead
Auto & General Insurance
February 2018 - Present

Platform Owner, Developer, and Architect for ServiceNow within the organisation, I successfully implemented Discovery, CMDB, Orchestration/IntegrationHub, Self-Service Password Reset and many other value-add projects.

ServiceNow Administrator
Queensland Government
March 2016 - October 2017

Develop and Maintain the ServiceNow Platform for a large state government department. Oversaw a number of major version upgrades and implementations throughout my tenure.

Customer Service Officer
Queensland Government
May 2011 - March 2016

Level 2 Service Desk position supporting over 10,000 users in a large state government department. Supporting and troubleshooting Windows PCs and Servers from XP to Windows 10.

# Education

Bachelor of Games and Interactive Entertainment
Game Design Major
Queensland University of Technology
2007 - 2009