Coming up to 10 years experience in Service Delivery, for the last I have lived and breathed ServiceNow. I am passionate about getting the most out of your investment, and building new and innovative applications on the platform.
Below is a (fairly) up-to-date list of my certifications and experience, but for the Real Live Deal please see my:
- Performance Analytics (Jul 2019)
- Platform Subscription Model (Apr 2019)
- Configuring the CMDB (Jan 2020)
- CMDB Health (Jan 2020)
- Automated Test Framework (Jan 2020)
- Flow Designer (Jan 2020)
- IntegrationHub (Jan 2020)
- Performance Analytics (Jan 2020)
- Predictive Intelligence (Jan 2020)
- Virtual Agent (Jan 2020)
ServiceNow Technical Lead Auto & General Insurance February 2018 - Present
Platform Owner, Developer, and Architect for ServiceNow within the organisation, I successfully implemented Discovery, CMDB, Orchestration/IntegrationHub, Self-Service Password Reset and many other value-add projects.
ServiceNow Administrator Queensland Government March 2016 - October 2017
Develop and Maintain the ServiceNow Platform for a large state government department. Oversaw a number of major version upgrades and implementations throughout my tenure.
Customer Service Officer Queensland Government May 2011 - March 2016
Level 2 Service Desk position supporting over 10,000 users in a large state government department. Supporting and troubleshooting Windows PCs and Servers from XP to Windows 10.
Bachelor of Games and Interactive Entertainment Game Design Major Queensland University of Technology 2007 - 2009