Resumé

Coming up to 10 years experience in Service Delivery, for the last I have lived and breathed ServiceNow. I am passionate about getting the most out of your investment, and building new and innovative applications on the platform.

Below is a (fairly) up-to-date list of my certifications and experience, but for the Real Live Deal please see my:

Certifications

Experience

ServiceNow Technical Lead Auto & General Insurance February 2018 - Present

Platform Owner, Developer, and Architect for ServiceNow within the organisation, I successfully implemented Discovery, CMDB, Orchestration/IntegrationHub, Self-Service Password Reset and many other value-add projects.

ServiceNow Administrator Queensland Government March 2016 - October 2017

Develop and Maintain the ServiceNow Platform for a large state government department. Oversaw a number of major version upgrades and implementations throughout my tenure.

Customer Service Officer Queensland Government May 2011 - March 2016

Level 2 Service Desk position supporting over 10,000 users in a large state government department. Supporting and troubleshooting Windows PCs and Servers from XP to Windows 10.

Education

Bachelor of Games and Interactive Entertainment Game Design Major Queensland University of Technology 2007 - 2009